Berkshire Hathaway HomeServices, an HSF Affiliates LLC company which includes Berkshire Hathaway HomeServices Florida Network Realty, recently announced that the Berkshire Hathaway HomeServices real estate brokerage network ranked “Highest Overall Satisfaction for Repeat Home Sellers Among National Full Service Real Estate Firms” in the J.D. Power 2017 Home Buyer/Seller Satisfaction StudySM.
“A home is one of the most important assets that most people will ever buy. Homes are also where memories are made and you want to work with someone you can trust.”
-Warren Buffett, Chairman and CEO, Berkshire Hathaway Inc.
The 10th annual study assessed customer satisfaction among the nation’s largest real estate brokerage companies and their agents. Overall satisfaction was measured across five factors of the real estate process: agent/salesperson, closing process, real estate company marketing, real estate company office, and package of additional services. The study was based on responses from 4,170 consumers.
Among repeat home sellers, Berkshire Hathaway HomeServices scored 858 on a 1,000-point scale, performing particularly well in the categories of agent/sales person, closing process and real estate company marketing.
“Berkshire Hathaway HomeServices stands for top-quality real estate representation in markets across America,” said Gino Blefari, CEO and president of the network. “We’re proud to accept this award, as it spotlights the exemplary service network agents and their brokerages provide every day.”
The ranking, “highest for repeat home seller satisfaction,” speaks volumes in the real estate community. Repeat home sellers have been through the real estate process and have a clear understanding of the work and expertise involved in a successful home sale. This type of satisfaction means Berkshire Hathaway HomeServices network agents excel when it comes to communicating with clients and listing and marketing clients’ homes.
“When we started almost 30 years ago, we had one clear goal in mind – to raise the level of professionalism in real estate in Northeast Florida,” said Berkshire Hathaway HomeServices Florida Network Realty Founder, President and CEO Linda Sherrer. “We knew we would achieve our goal as long as two key elements were present –a well-known brand that commanded respect and trust, and a select team of Realtors and employees with a shared vision and passion for serving client needs.”
J.D. Power’s study yielded several key findings about the real estate process. Among them:
Relationship. An agent’s relationship with a buyer is the most important factor in determining customer satisfaction.
Marketing. For sellers, marketing of the home is most important, as it is the most visible way for the seller to gauge the agent’s support.
Information. Satisfaction is strongly influenced by the amount of time agents invest in keeping customers informed versus when they are not kept informed.
Reputation. Word-of-mouth remains important: First-time home buyers and sellers report good reputation and recommendations from friends, family and colleagues as the two main reasons for selecting a real estate company.
“Our name stands for strength, integrity and trust, and we offer the best talent, experience, assets and relationships to our clients – sellers and buyers alike,” said Broker/Executive Vice President Christy Budnick. “Our company commands the highest average sales price for our clients and we develop and execute finely-tuned marketing plans designed to reach and attracted the most qualified buyers. Our agents offer Single Agency Representation – the highest level of service and representation afforded by Florida law. Our Realtors bring our strong reputation and access to the best resources to help their clients in all phases of their real estate transaction.”
Founded in 1988, Berkshire Hathaway HomeServices Florida Network Realty has a team of more than 400 real estate professionals in nine offices throughout Northeast Florida. The company operates a corporate relocation division, a new home and condominium sales division, Florida Network Property Management, Gibraltar Title Services, LLC and is in a mortgage relationship with EverBank.
For more information, call (904) 296-1906 or visit FloridaNetworkRealty.com.
Written by Clockwork Marketing